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Swanson Group has been working with BasicSafe since 2012. Since this time, the company has been using the Incident Investigation and Reporting software to track and manage incidents. Prior to using the BasicSafe software, Swanson Group’s method was a form with minimal information and provided no means for helping with an investigation when it came to submitting workers’ compensation claims.
The company needed a more solid structure for employees and managers to report and track all incidents, particularly those requiring more in-depth investigation.
Swanson Group was already using some of BasicSafe’s tools to track various activities that affected their daily work, such as the Training tool. The company needed a way to track incidents and assist with the investigation into what caused the incident. Safety Manager Jennifer Rudy worked with BasicSafe to tailor the Incident Investigation and Reporting software to assess the key factors for what causes incidents. Together, they developed ways to capture, track and trend well-recognized key contributing factors in four categories:
BasicSafe built an enhancement to Swanson Group’s system allowing them to customize the factors most critical to them. Over time, not only was each incident being resolved more efficiently on an individual basis, Rudy was able to identify trends and recurring issues within the company to revise safety policies.
BasicSafe’s tools are used throughout nine of Swanson Group’s sites, one of which is their aviation group. The aviation site worked to achieve FAA approval to use the BasicSafe Incident Investigation and Reporting software, which enables them to build unique incident types specific to that sector and that location.
The Incident Investigation and Reporting tool can be designed to have features unique to a division, site, region or other customized need. The tool offers a range in complexity based on customers’ needs from a simple “5 Whys” causal analysis to a complex questionnaire that allows users to explore their history to identify incident patterns.
With the ease of this tool, Swanson Group is able to submit comprehensive forms to their claims adjuster that paints the full picture of the incident. They spend less time answering questions because the information is all there, which speeds up the process of submitting the claim.
