BasicSafe - April - Quick Note #5
Back to the BASICS
CUSTOMER SERVICES IS STILL THE #1 BEST FEATURE
Providing customer service that is nearly heroic should be a minimum requirement. Being a large business that cannot get back to service customers needs provides little or no value. Every software package implementation will experience hiccups and questions. If the business cannot be responsive to these needs whether they are training, software related or general computer issues to the customer they are all the same – they can’t get the program to work right now! Without it working, no other factors really add value or help a business improve their safety program.